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Lawrence, Gary S.; Matthews, Joseph R. – 1984
In 1981 and 1982, a group of 5 organizations conducted a coordinated study of public online catalog users and nonusers in 31 research, academic, community college, public, and governmental libraries with 17 different online catalogs. It was found that: (1) the most important user characteristic linked with success and satisfaction in using online…
Descriptors: Academic Libraries, Higher Education, Information Retrieval, Library Automation
Shoffner, Ralph M.; And Others – 1986
The scope of this study, which was designed to provide information for use in redesigning the interlibrary loan (ILL) system in New York State, was to provide an overview of the ILL structure and patterns in the state; collect and analyze statistical data on ILL in the state and evaluate the performance of the NYSILL (New York State Interlibrary…
Descriptors: Administrative Policy, Bibliographic Utilities, Financial Policy, Interlibrary Loans