Although personnel management in the public sector has become increasingly difficult because of recent social changes, more worker and middle management involvement in decision-making processes can improve all levels of personnel management. The social changes affecting personnel management have assumed three forms: (1) the entrance into the work…

The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…

A study was conducted of professional socialization, public service values, and political orientations of the state administrators in Kentucky. A sample of 3,000 Kentucky public managers was mailed a six-page self-administered questionnaire in three waves. A response rate of 49 percent generated 1,467 usable questionnaires. About 69 percent of the…

Describes a survey of the 50 top ranked Fortune 500 service organizations that was conducted to determine the prevalence of chief information officers, their reporting relationships, and their reporting responsibilities. Differences between chief information officers and management information systems directors are identified, and suggestions for…

Intended to help rehabilitation facility administrators increase organizational income from manufacturing and/or contracted service sources, this document provides a decision-making model for the development of a production consortium. The document consists of five chapters and two appendices. Chapter 1 defines the consortium concept, explains…

Three cooperative programs between the University of New England-Northern Rivers (Australia) and regional arms of government agencies which provide professional development are described. They involve the departments of school education, health, and family and community services. The university offers a variety of credit-bearing undergraduate and…

This guide sets forth minimum approval criteria for service occupations cluster programs in Oregon. The information in the guide is intended for use by district-level curriculum planners, teachers, regional coordinators, or state education department staff involved with new program development or revisions of existing programs. The guide outlines…

This handbook is intended to provide administrators, vocational counselors, and teachers with a convenient reference of entry-level jobs. The handbook organizes information on over 3,000 jobs into the nine occupational clusters that have been identified by the Department of Labor in the Dictionary of Occupational Titles (DOT). Jobs are organized…

This program guide presents the standard fashion production and management curriculum for technical institutes in Georgia. It is designed to relate primarily to the development of those skills needed to become a qualified alterationist, clothing design assistant, home textiles assistant, fashion management assistant, or tailoring assistant. A…

This guide was developed to assist states in addressing the national workforce development objectives for the health professions and for employees of public health agencies in order to achieve the National Healthy People 2010 workforce objectives. The guide is organized in four sections. The opening section is a "how to" resource for…