This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

This digest is intended to help teachers select good resources to use in their instruction by providing a checklist to evaluate online educational materials. The following major topic areas to consider when evaluating World Wide Web-based materials for use in instructional settings, as well as sub-questions in each area, are outlined: (1) Judge…