The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

The monograph provides a systematic explication of the underlying standards and principles that have been developed to help adult learners articulate what they know and can do, to clarify their claims to creditable achievement, to help assessors improve the reliability of assessment, and to save assessor time. Ten academic and administrative…

Examines relationships which exist internationally between contexts, methods, and impact on institutions of external quality assessments in higher education. Argues that debates about quality assessment are frequently debates about power and change. Case studies of the University of Aalborg (Denmark), Uppsala University (Sweden), and Monash…

Examines practical applications for the suitability of two different approaches to quality management within engineering education. One utilizes quality systems standards as typified by a specific industrial process that ensures an effective production system. The other applies the notion of total quality management emphasizing a process of…

Schools are not what they used to be because our society is not what it used to be. The articles appearing here discuss ways that schools can supply future societal need. The articles include: (1) "The Educational Quality Improvement Process Model" (David G. Burgess); (2) "Total Quality Management: How It Works in Schools"…

This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…

Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…

This report analyzes information gathered by a task force, appointed by the American Association of Colleges for Teacher Education (AACTE), to investigate the current status of emergency or substandard certification measures used by state agencies and school districts. In an overview, the task force defines the role of teacher certification and…

This report reviews the structure of the guidance field and provides a sector-by-sector analysis of current quality assurance arrangements in the United Kingdom. Part 1 presents an outline of the guidance sector, including some key concepts, structures, and roles. It defines guidance and other terms; discusses the three main categories…

This report covers the risks to health, safety, and emotional well-being for infants and toddlers in child care settings, and examines opportunities for diminishing those risks and promoting healthy development. Part 1 examines the risks of poor caregiving practices, including the spread of infectious disease, the incidence of injury, and the…