Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)

Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…

The economic implications of new technology in public libraries include its cost, the trade-off between costs and benefits, and sources of funds. The cost of, for example, a new terminal, should be subdivided into components and activities so that library expenditures and some resultant output can be clearly identified. In addition, when…

Examines the impact of program design on the development of research-based practice models. The concept of program design is reduced to elements that can be examined for their reliability, validity, relevance, and internal consistency. (Author/RWB)

Postsecondary instructional dynamics is a complex process in which inputs (student characteristics and expectations, resources, and faculty characteristics and preparation) are converted through the educational process (instruction strategies, models, and techniques as well as supportive services) into outputs (outcomes and benefits of instruction…