Survey sampling is fundamentally an applied field. The goal in this book is to put an array of tools at the fingertips of practitioners by explaining approaches long used by survey statisticians, illustrating how existing software can be used to solve survey problems, and developing some specialized software where needed. This book serves at least…

Teacher evaluation has emerged as a major focus for reform at the highest levels of education policymaking, and for good reason. Most evaluations are based on scant evidence of actual effectiveness, produce inflated ratings, and provide teachers with little useful feedback. This paper offers policymakers and practitioners important "lessons…

Spurred by the "No Child Left Behind Act" of 2001, virtually every educational reform program now includes an accountability component that requires sound data collection and reporting. Improving data quality has thus emerged as a high priority for educators and policymakers across the country. The list of programs for which data quality…

Purpose: To provide educationalists with an understanding of the key quality issues relating to multiple-choice tests, and a set of guidelines for the quality assurance of such tests. Design/methodology/approach: The discussion of quality issues is structured to reflect the order in which those issues naturally arise. It covers the design of…

Focusing on micrographics, this article discusses the role of the Association for Information and Image Management (AIIM) in the development and sponsorship of standards applicable to libraries. Standards relating to microformats, assessment of microform quality, and truly "archival" conditions are examined. A list of current AIIM…

This protocol explains the new system for assessing research quality at research universities located in the Netherlands. It discusses the legal and historical background for establishing a new system of quality determination in research, describes the essential aspects of the research assessment process and the particular tasks of…

Discusses the need to include studies of reliability and maintainability during the design of any system. Topic areas addressed include availability calculations, complex systems and standby redundancy, availability and malfunction levels, design techniques, fault trees, functional maintenance, and others. (DH)

Increasingly, higher education institutions are using Total Quality Management (TQM) as a vehicle for delivering cost-effective programs and services. The TQM philosophy is that quality can be improved by ceaselessly improving the processes that support the institution's mission. TQM is applicable to institutional research and planning as well as…

A discussion of Australian higher education looks at the nature of quality and its assessment in higher education, particularly in the context of a new national committee on quality assurance. It examines the compatibility of quality management strategies with existing institutional decision-making and management processes. (MSE)

Five librarians considered authorities on quality cataloging in the OCLC Online Union Catalog were interviewed to obtain their views on the current level of quality control in the OCLC database, the responsibilities of OCLC and individual libraries in improving the quality of records, and the consequences of quality control problems. (CLB)

The Maryland Center for Quality and Productivity at the University of Maryland has developed a methodology that enables the management team of an organization to define its critical performance dimensions. A set of metrics is offered to help colleges and universities assess whether quality management is improving their performance. (DB)

An effort to enhance quality and efficiency at the University of Florida was designed to produce quick results without involving many employees and focused on the accounts payable department. Flowcharting identified inefficiencies and pinpointed opportunities for improvement in labor-intensive processes, mailings, check registers, reports,…

This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas,…

A discussion of quality assurance in Portuguese universities looks at the environment of expanding enrollments and new laws concerning program quality. It is proposed that evaluation should be informative, exhaustive, and concise, and should involve cooperation between evaluators both internal and external to the institution. (MSE)

The University of Michigan sponsored a 2-day, institution-wide exposition of quality management efforts, which included 64 exhibits staffed by university employees. The underlying principles, planning stages, evidence that the expo was successful, lessons learned, plans for similar future efforts, and ways to obtain further information about this…