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Jacobson, Nancy C.; And Others – American Libraries, 1984
Describes three ways in which libraries use computers to enhance reference services: "Answers," the community information and referral service at Memorial Hall Library, Andover, Massachusetts; the Hot Topics File at State University of New York/Oswego, Penfield Library; and features of RLIN and WLN databases which make them valuable…
Descriptors: College Libraries, Community Information Services, Computer Oriented Programs, Databases