Reviews literature of past decade, which reflects greater recognition of older adult needs and significance of library use instruction, and develops a model for instructing older adults based on four principles: educational objectives, procedures for selecting instructional program, procedures for making changes and evaluation, pattern of…

This review of the literature discusses the image of librarians in popular culture, the importance of projecting a clear and positive image of reference librarians and their work to encourage users to seek reference help, and ways to improve users' understanding and image of librarians. (25 references) (Author/CLB)

Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Discusses some advantages of using workbooks in programs of basic instruction in academic libraries, and compares the use of workbooks with the effectiveness of audiovisual instruction, group instruction, lectures, and library tours to present the same material. Twenty references are listed. (Author/CHC)