Relates experiences in selecting and implementing a word processor in Technical Information Services Office of Institute for Defense Analyses. Highlights include needs assessment; selecting the system (system functions, vendor reputation); recommendation and justification; implementation plan (training, developing procedures, catalog cards,…

Discussion of public access microcomputer service areas in public libraries covers walk-in access, software/hardware circulation, online call-in services, and special programs. Principles for successful public access programs are also discussed, including hardware/software selection. Problems relating to equipment breakdown, diskette storage, and…