This paper identifies critical components of recent organizational quality improvement programs and specifies how applied behavior analysis can contribute to quality technology. Statistical Process Control and Total Quality Management approaches are compared, and behavior analysts are urged to build their research base and market behavior change…

The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

Ten staff members of residential facilities for individuals with mental retardation were trained in self-monitoring procedures, to increase staff on-task behavior and adherence to scheduled activities. Increases in both on-schedule and on-task behavior resulted, and generalization to evening hours occurred. Supervisor feedback was subsequently…

A model of ongoing consultation was effectively implemented in a community group home for eight adults with severe and profound mental retardation. Two consultants taught staff members to use a token reinforcement system, engage clients in a variety of activities, and improve staff interactions with clients. (Author/DB)