Considers three powerful techniques--heuristics, context trees, and search via backward chaining--that a knowledge engineer might employ to develop an expert system to automate performance engineering, i.e., the branch of instructional technology that focuses on the problems of business and industry. (MBR)

Discusses structure, credibility, and use of the Computer Based Training (CBT) Advisor, an expert system designed to help managers make judgements about course selection, system selection, cost/benefits, development effort, and probable success of CBT projects. (MBR)

Highlights the major differences between software training and reference materials, examines the key features that should be present in both if they are to be effective, and presents a checklist for use in evaluating the documentation that accompanies microcomputer software. (MBR)

Explores assumptions about student ability that underlie current instructional software design and the possibility that a behaviorist bias influences software design strategies; offers evidence that a behaviorist instructional strategy helps low-ability and hinders high-ability students; presents a contrasting instructional approach; and reviews…