Considers three powerful techniques--heuristics, context trees, and search via backward chaining--that a knowledge engineer might employ to develop an expert system to automate performance engineering, i.e., the branch of instructional technology that focuses on the problems of business and industry. (MBR)

Discusses the heuristics that should guide the creation of good examples to be used in instructional design. The elements of accuracy, clarity, attractiveness, and transferability are described, and an example of the concept of role conflict is given. (LRW)