This case study chronicles the rise and fall of a typical academic library program of bibliographic instruction. Accompanying commentary examines the case from marketing point of view and suggests procedures that academic libraries could implement to develop services which would result in a higher degree of user satisfaction. (17 references) (EJS)

Guidelines for developing effective research assignments were distributed to University of Colorado, Boulder, teaching assistants and faculty by the Instructional Services Librarian. Suggestions concerning what to do (i.e., clarify research objectives, schedule library presentation) and what not to do (i.e., limit research to particular index or…

This packet of materials includes an article, "Development of a Self-Guided Audiocassette Tour at a Large Academic Research Library: Preliminary Report," which originally appeared in the Summer 1986 issue of "Research Strategies," and the scripts for self-guided audiocassette tours of the main and undergraduate libraries at the…

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)