Describes resources that trainers can use to tap into both academic and street knowledge about training and human resource development (HRD). Includes information about books, journals, professional associations, seminars, and online databases. (JOW)

Describes a process known as behavior modeling, used by more than 300 companies to train managers and supervisors by showing videotapes of company managers effectively motivating others in a variety of situations. Participants rehearse the modeling behavior and apply the skills to the job. Includes an actual model script. (MF)