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Berens, John F. – 1988
This reference procedures manual for the Northern Michigan University Library covers: (1) desk service, including handling inquiries, recording statistics, problems, responsibility of assistants, referrals, user assistance with the public access catalog, and reference collections; (2) photocopying; (3) database searching; (4) bibliographic…
Descriptors: Academic Libraries, Higher Education, Library Services, Reference Services

Vincent, C. Paul – Reference Librarian, 1984
This essay arguing for retention of sophisticated reference-desk service as separate from library instruction notes brief history of relationship and two fundamental reasons for separation: a "one-shot" lecture could not cover every tool useful for research needs of each individual student; and not all patrons are experiencing library instruction.…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Services

Hersberger, Rodney M. – Catholic Library World, 1979
Examines the theory and application of zero base budgeting (ZBB) and presents an example of ZBB in an academic library reference department, illustrating the preparation of a budget proposal and demonstrating the different approaches to staffing for reference services and varying funding levels. (FM)
Descriptors: Academic Libraries, Budgeting, Library Administration, Library Services
Jaffe, Lee; And Others – 1984
This task force report on current and anticipated needs relating to the use of microcomputers in libraries on the University of California, Berkeley, campus is intended to serve as a fundamental document, the basis for future discussion, planning, and development. The task force divided into two groups to consider the issues of staff use of…
Descriptors: Academic Libraries, Higher Education, Library Automation, Library Services

Mitchell, James V., Jr. – RQ, 1987
The director of the Buros Institute of Mental Measurements describes the "Mental Measurements Yearbook,""Tests in Print," the institute's online database, its symposium, and symposium books. Suggestions to librarians for increasing effectiveness of service to users of tests are included. (Author/EM)
Descriptors: Academic Libraries, Databases, Higher Education, Indexes

Pastine, Maureen – Reference Librarian, 1984
Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Instruction
Quarton, Barbara – 2001
This document is the library intern orientation packet for Pfau Library at California State University, San Bernardino. The packet contains the following: (1) a checklist for training; (2) a list of duties for reference services; (3) a list of "things to know" that includes library and employee rules; (4) frequently asked reference…
Descriptors: Academic Libraries, Higher Education, Internship Programs, Library Education

Glitz, Beryl – Special Libraries, 1988
Describes the experiences of the University of Southern California at Los Angeles (UCLA) Biomedical Library in testing MEDLINE on CD-ROM. Preparations for testing are discussed, as well as patron response to the system, measured by evaluation forms, and implications for libraries providing new technological tools for patrons. (MES)
Descriptors: Academic Libraries, Higher Education, Man Machine Systems, Optical Data Disks

Fulton, Tara Lynn – RQ, 1987
Describes the following aspects of an information session held by the reference staff at Northwestern University to explain the nature of their work to their technical services counterparts: (1) motivation for the session; (2) goals; (3) format; (4) reference service issues; (5) reaction; (6) elements of success of the session; and (7) future…
Descriptors: Academic Libraries, Higher Education, Intergroup Education, Librarians

Kerbel, Sandra Sandor – RQ, 1982
Explains in simple terms the nature and function of a number of basic types of business and industrial financial ratios. An annotated list of five basic sources for ratios is included and a reference list and bibliography are attached. (JL)
Descriptors: Academic Libraries, Business, Business Education, Higher Education
Skekloff, Susan D. – 1987
This report describes a 1986 survey of procedures and priorities at Indiana University and Purdue University regional campus libraries designed to aid the librarians at the Walter E. Helmke Library at Indiana University-Purdue University, Fort Wayne, in re-evaluating various library procedures. Responses were received from nine of the 11 libraries…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Personnel

Lam, R. Errol – RQ, 1988
Discusses the significance of the reference interview and the need for better communication between Black students and White librarians. Sensitivity and understanding of Black behaviors are recommended as ways of building trust between librarians and students. (52 references) (MES)
Descriptors: Academic Libraries, Black Students, Communication Problems, Higher Education

Mendelsohn, Jennifer – RQ, 1997
Interviews with two reference librarians and two users of reference services explored the concept of quality in academic reference services. The study determined that providers and users agreed on the meaning of quality service: librarian knowledge and willingness; mutual expectations, willingness, competence, and satisfaction between librarian…
Descriptors: Academic Libraries, Competence, Expectation, Higher Education
Perdue, Bob; Piotrowski, Chris – 1984
The results of a managerial rotation program in a medium-sized academic library reference department are presented. After meeting certain minimal eligibility requirements, librarians in this department take turns on a 2-year cycle serving as head of the department. This case study is used as a model to assess both the advantages and disadvantages…
Descriptors: Academic Libraries, Case Studies, Higher Education, Library Administration

Kleiner, Jane P. – College and Research Libraries, 1987
This review of the positive and negative impact of centralization of library collections and services on library staff and quality of services focuses on reference services. The move from decentralized to centralized library services at Louisiana State University is discussed as well as the effect of automation on that configuration. (Author/CLB)
Descriptors: Academic Libraries, Centralization, Comparative Analysis, Higher Education