Descriptor
Source
| CAUSE/EFFECT | 1 |
Author
| Chaffee, Ellen Earle | 1 |
| Cornesky, Robert A. | 1 |
| Hedlund, Paul H. | 1 |
| Heverly, Mary Ann | 1 |
| Hubbard, Dean L., Ed. | 1 |
| Plice, Samuel J. | 1 |
| Sherr, Lawrence A. | 1 |
| Wilson, Alfred P. | 1 |
Publication Type
| Reports - Descriptive | 3 |
| Speeches/Meeting Papers | 2 |
| Books | 1 |
| ERIC Digests in Full Text | 1 |
| ERIC Publications | 1 |
| Guides - Non-Classroom | 1 |
| Information Analyses | 1 |
| Journal Articles | 1 |
| Reports - General | 1 |
Education Level
Audience
| Administrators | 6 |
| Practitioners | 6 |
| Researchers | 1 |
| Teachers | 1 |
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Cornesky, Robert A.; And Others – 1992
Of all the people known for stressing quality in industry, W. Edwards Deming is the pioneer. He stresses statistical process control (SPC) and a 14-point process for managers to improve quality and productivity. His approach is humanistic and treats people as intelligent human beings who want to do a good job. Twelve administrators in a university…
Descriptors: Administrative Change, Administrative Policy, Administrative Principles, Administrator Effectiveness
Plice, Samuel J. – CAUSE/EFFECT, 1992
This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…
Descriptors: Administrative Principles, College Administration, Computers, Higher Education
Download full textHeverly, Mary Ann – 1991
Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…
Descriptors: Administrative Organization, Administrative Principles, Data Analysis, Formative Evaluation
Chaffee, Ellen Earle; Sherr, Lawrence A. – 1992
This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…
Descriptors: Administrative Principles, College Administration, Cooperative Planning, Educational Demand
Wilson, Alfred P.; Hedlund, Paul H. – 1994
This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…
Descriptors: Administrative Principles, Educational Administration, Educational Improvement, Educational Innovation
Hubbard, Dean L., Ed. – 1993
This book is a collection of case studies by 27 educational and industrial leaders describing the implementation of specific Total Quality Management techniques which have demonstrated their value. Essays and their authors are as follows: "Process Improvements Using Team Environments" (Scot M. Faulkner); "Team Effectiveness" (Robert S. Winter);…
Descriptors: Administrative Principles, Case Studies, Classroom Environment, College Administration
