Describes the use of Peer Tutor/Counselors in the Learning Skills Development Center at the University of Southern California. Considers the skills involved in training tutors as counselors (e.g., building rapport, establishing credibility, assessing needs, creating a "serious" atmosphere, and articulating expectations, defusing…

With focus on improving the effectiveness of the Mathematics Laboratory at Somerset County College, this paper provides background information on individualized instruction programs and learning centers, assesses the current status of the Math Lab, and offers a series of recommendations for immediate implementation. The first sections set forth a…

Focusing on the qualitative component of the 1983-84 Operational Program Reviews (OPRs) of Educational Opportunity Programs and Services (EOPS) in California's community colleges, this report presents the information collected by a qualitative evaluator at 14 EOPS projects in California and assesses program strengths and weaknesses. The first part…

This issue of the Center for the Study of Community Colleges (CSCC) "Bulletin" describes various academic support services provided by community colleges to strengthen instruction and to assist staff members in their own development. Introductory comments discuss the relationship between academic support services and classroom instruction, with…

This guide presents policies and procedures of the Student Support Services Program at Wichita State University (Kansas) that are designed to serve the special needs of limited-income and first-generation college students. Part 1, an overview of policy, includes the program's mission statement, a statement of principles, general guidelines…

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

A project was implemented at Florence-Darlington Technical College (FDTC) in Florence, South Carolina to develop a retention plan for high-risk and probationary students. The project involved the following components: a literature review on retention strategies, visits to state-of-the-art model two-year college retention programs, studies of…

This document, which is intended for high school student services personnel, administrators, and teachers, presents information that can be used to develop an efficient, coordinated, and comprehensive student services system to address the needs of diverse student populations. Chapter 1 contains background information on the following topics:…