In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

The staff performance evaluation program of McGill University Libraries is based on a hierarchy of objectives in which individual and unit goals are compatible with department, area library, and overall library system goals. Individual goals and performance standards are formulated jointly by the staff member and his or her supervisor according to…

Describes a library-subsidized walk-in service at Albert R. Mann Library, Cornell University, which provides computer-generated bibliographies to undergraduate students at very low cost. Undergraduate needs, models, planning the service (parameters, fees, database selection, promotion), an initial evaluation of the program, and modifications of…

Provides a brief overview of the development of bibliographic instruction (BI) in learning resources centers (LRCs). Offers findings from a national survey of LRCs focusing on LRC size and staffing, services, collections, BI programs, use of computers in BI, and evaluation of and training for BI. (DMM)

In order to evaluate its library instruction program, a postal survey was conducted of students who participated in library orientation courses at the Technische Universitaet Wien (Technical University of Vienna) in Austria during the winter term of 1982/83. The orientation courses consisted of a 1-hour lecture on use of the library and a library…

College faculty who learned to do online bibliographic searching were surveyed immediately following and one year after training workshops. Information was gathered about user characteristics, their motivation for learning to search, and type of training needed, and conclusions were drawn about need for academic libraries to provide end user…

Describes the process and results of the development of a set of systematic and formalized learning objectives for teaching and evaluating online catalog use which stemmed from research project conducted at Northwestern University. Planning principles, program evaluation, and adoption of educational models are noted. Learning objectives are…

To help foreign students adjust to academic environment, the University of California-Davis Library developed a personalized instructional program (small groups, "on call" service) with a dual emphasis: teaching international students how to find and use library information; educating library staff to recognize/understand the special…

A variety of resources is needed to effectively carry out a comprehensive evaluation of any reasonably complex program of library instruction. At the State University College at Oswego, New York, the means and motivation for carrying out formal evaluation of a college library's instruction program were greatly enhanced when librarians cooperated…

This article describes use of the InfoTrac system, a self-contained periodical reference system designed for in-library use that provides coverage of 900 general interest, business, management, and economic periodicals, at Indiana University (Bloomington). Discussion covers InfoTrac installation, InfoTrac and student interaction, system…

Describes program of end user training designed to teach students rudiments of searching using Bibliographic Retrieval Service/After Dark. Results of participant responses to post-search questionnaire are reported, including suggestions of what to cover in basic training, problems of end users, and developing role of online searcher as consultant.…

This report describes the library instruction program at the Technische Universitaet Wien (Technical University of Vienna) in Austria and proposes various program improvements, which are based in part on the results of a 1979 survey of over 2,600 faculty and students. An overview of the present state-of-the-art of library user education and…

This document constitutes the report of the activities of Memphis State University (MSU) Libraries Ad Hoc In-Service Training Committee, which was established in May 1991 to plan an entire day of training sessions for all staff in an effort to improve the quality of service given to the users of the library system. The report begins with a brief…

The experience of King's College (Pennsylvania) in integrating resource-based learning and information literacy into its curriculum shows that such an effort is an evolutionary process. Lessons learned about faculty interest, use of staff time, the need for ongoing change, technological change, and assessment may help other institutions. (MSE)