The management development program should respond to diagnosed needs of current and relevant data; the man responsible for it must have a variety of skills, and be able to gather data, analyze it, and intervene in the management process at the right moment with the right methods. (Author)

Although action research in education offers researchers and practitioners a clear and philosophically appealing way of making improvements, fostering learning, and developing the individual and the organization, adherents sometimes find themselves defending this type of research because it has been practiced without appropriate rigor. This book…

This guide is intended to help planners and trainers assess the training needs of industrial organizations. Addressed in the individual chapters are the following topics: types of training needs (three levels of needs--organizational, occupational, individual, organizational training needs and objectives, and present and future needs); present…

Proceeding from the premise that effective educational management requires effective information management, this paper identifies requirements to consider in designing student information systems, and describes how the Toronto Public Schools' system meets these requirements. In addition to examining the common characteristics of information…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…