This article provides ideas on how to conduct alumni telephone surveys: (1) use the information gathered; (2) implement a survey; (3) develop appropriate questions; (4) test a survey instrument; (5) train interviewers; (6) collect the data; (7) analyze the results; (8) report the results; and (9) use the results to take action. (MDM)

This book provides a format for taking information traditionally collected by library media specialists and showing how it can be used to examine existing programs or to document the need for a program change. Field-tested in several school districts, this new tool includes all the necessary forms and worksheets school media specialists will need…

Use of ethnographic methods to assess learning and staff development needs for workplace adult education programs is discussed, focusing on the teacher's role as ethnographic researcher. Four stages of ethnographic research are identified: (1) open-ended, inductive study; (2) structured observation; (3) analysis; and (4) speculation and sharing of…

A quasi-experimental design with two experimental groups and one control group was used to evaluate the use of two books in the Quantitative Literacy Series, "Exploring Data" and "Exploring Probability." Group X teachers were those who had attended a workshop on the use of the materials and were using the materials during the…

A revised system was developed for documenting the rights restrictions of persons with mental retardation at a state residential facility. The system included a new form, response effort reduction, inservice training for staff, and staff feedback. Results showed an immediate and sustained reduction in documentation errors of 96 direct-care and…

Based on two manuals developed by Goodwill as part of their staff training series on program review, this program evaluation manual is designed to help facility administrators implement and improve their service delivery. The book contains an introduction and nine chapters. The introduction defines program evaluation, provides a rationale and uses…

A draft code of ethics for college and university institutional researchers and related activities, prepared by the Committee on Standards and Ethics of the Association for Institutional Research, is presented. It addresses issues of individual training and competence, responsibility, confidentiality, relationships within institution and…

The draft code of ethics prepared by the Committee on Standards and Ethics of the Association for Institutional Research is reviewed by section, with commentary on the precepts involved and the code's provisions for individual training and competence, responsibility, confidentiality, relationships within institution and community, and conduct…

Developed to assist individuals and institutions in the evaluation of staff development programs, this guide reviews strategies to determine desired program outcomes, to include evaluation in ongoing planning, and to implement evaluation results. Following an introductory review of societal and educational trends affecting community colleges, the…

This manual addresses the Comprehensive System of Personnel Development (CSPD) requirement of Public Law 94-142. It presents model procedures for the collection of data necessary to project personnel needs in special education. Implementation of the model will identify: areas of education which show need for additional teachers as well as areas of…

A manual for trainers of development workers and change agents in the third world provides guidelines for evaluation of development training programs. Chapters define evaluation, present a general model of development, and discuss evaluation in development training programs. Designing training systems for development workers and change agents,…

This document is intended to assist individuals responsible for managing staff development in adult and community learning (ACL) in the United Kingdom. The guide presents step-by-step advice for designing and implementing an approach based on the belief that staff development should do the following things: (1) relate holistically to the…

This guide for improving the quality of National Reporting System for Adult Education (NRS) data through improved data collection and training is intended for local providers and state administrators. Chapter 1 explains the guide's purpose, contents, and use and defines the following components of data quality: objectivity; integrity;…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This manual, which is intended for practitioners involved in the Asia and the Pacific Programme of Education for All, explains the basic concepts and procedures involved in monitoring and evaluating literacy and continuing education programs. The following are among the topics discussed in the manual's eight chapters: (1) understanding monitoring…