Discusses why innovation is important for technical services and lists requirements: the ability to envision the future, the use of intuitive thinking and creativity, and well-managed implementation. Examines systems for verification and delivery of bibliographic records (OCLCs Passport for Windows and PromptCat), and outsourcing and…

Describes the Linked Systems Protocol, a draft national standard for bibliographic information retrieval aimed at developing an extended protocol for the movement of bibliographic information from one system to another, and its implications for library automation, the individual librarian, and the library user. (CLB)