The article suggests that computer expert systems that do not require exotic languages and machines will soon be applied in human services to help decision making in the areas of eligibility determination, casework quality control, written service plans for clients or students, job placement, service acquisition, and policy interpretation.…

What works and does not work in school systems, colleges, and businesses is discussed with a focus on curriculum in the schools and other organizations. Organizational studies were completed in several school systems nationwide. Ten chapters look at the following: (1) curriculum management (the case of the academy, what curriculum is, the nature…

The key concepts and methodologies of quality assurance programs used in health service delivery systems are reviewed, and it is suggested they could be readily applied to Canadian universities as a powerful administrative and curricular development tool that would define and enhance the quality of students' educational experiences. (Author/MSE)

Although most American infants and young children receive adequate well-child care, they may not receive needed help if developmental problems arise. This report examines primary health care services that promote infant/child development and suggests ways to improve those services as part of routine primary child health care. The report details…

An analysis of increases in federal regulation of student financial aid since 1959 looks at changes in both volume and substance of the regulations, and the costs of implementing them. Federal initiatives to form partnerships with institutions in managing student aid are noted, including quality assurance efforts and innovative experiments in…

This packet contains resources and guidelines for developing General National Vocational Qualifications (GNVQs) for further education programs in Britain. The materials are designed to be used flexibly to determine strategies or define priorities, aid problem solving in developing systems for GNVQs, audit and review existing systems, and provide…

This booklet is designed to assist General National Vocational Qualifications (GNVQ) coordinators, National Vocational Qualifications (NVQ) coordinators, staff development managers, enterprise unit managers, and assessor training coordinators in ensuring that sufficient numbers of staff members at British further education colleges are trained and…

These guidelines are intended to assist states and local communities in developing quality respite services that meet the diverse needs of families and children with disabilities, with chronic and terminal illnesses, or at risk of abuse or neglect. The guidelines support the philosophy that all families can benefit from temporary intervals of rest…

This guide draws on case studies to identify lessons for small and midsized firms who wish to improve the quality of their services and facilitate change. Following an introduction, section 2 describes the context in which the research was undertaken after a needs analysis was conducted of small and midsized businesses and service providers, and…

This multi-contributor volume addresses the challenges of providing early intervention services to infants and toddlers with disabilities, within a family-centered framework. The book provides a legislative review of the key elements of eligibility, assessment, and evaluation and then examines service coordination, curricula, special intervention…

The study evaluated special education services to minority students in four Delaware school districts (Brandywine, Christina, Colonial, and Red Clay). The study identified three major concerns: (1) reduction of the high percentage of minorities in special education, (2) employment of minority professionals in special education, (3) and services to…

This training guide for financial aid staff explains the process of direct loan reconciliation and suggests appropriate cash management accounting practices. Chapter 1 explains the importance of cash management, the role of data matching, and reviews basic reconciliation concepts and terms and direct loan reporting requirements. Chapter 2 reviews…

This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module III deals with the following topics: implementation (case…

This report records the main themes of the discussions and recommendations made at a policy consultation on the Connexions Service. Section 1 examines the current use of information and communication technologies (ICT) in relation to relevant forms of personal information, advice, and guidance leading to personal development for young people aged…

This manual is designed to provide Idaho educators, parents, students with disabilities, and related service providers with assistance in identifying, selecting, and acquiring assistive technology (AT) devices and services. The consideration of AT devices and services is required during the development of every Individualized Family Service Plan…