Noting that the primary function of electronic mail within research libraries has changed from interlibrary loan to administrative purposes in the last four years, this kit begins with an overview of the results of Association of Research Libraries (ARL) surveys of the use of electronic mail (e-mail) in member libraries conducted in 1984 and 1988.…

Presents the results of a study on the use of video and audio telecommunications technologies by library and information science programs. Barriers to the use of video technologies, as perceived by curriculum committee chairpersons, are identified and discussed. (Author/CLB)

Paul Hurder's model of the service delivery process (plus an organization variable) was used to examine factors which influenced effectiveness of special education resource teachers in small, rural elementary schools serving 250 or less English-speaking students in Quebec. Five resource teachers and 72 teachers they served rated each other in…

This report was prepared as part of Mississippi's reporting requirements for Public Law 100-146, the Developmental Disabilities Assistance and Bill of Rights Act Amendments of 1987. It contains the results of 300 in-person interviews determine their satisfaction with services. A descriptive analysis of the interviews is presented in six chapters…