This document, one of a series of reports, focuses on the adoption of principles of quality management, originally developed by W. Edwards Deming, and the Baldrige Criteria for use in education. These processes and tools for systemic organizational management, when comprehensively applied, produce performance excellence and continuous improvement.…

This book presents college and university education as a quality-oriented service with students, parents, and legislators as customers demanding quality. It attempts to blend the concept of strategic management of quality in industry with the latest thinking on the administration of higher education. The first chapter discusses the importance of…

This videotape and discussion guide offer a workshop plan that draws on an elementary school's innovative and successful application of Dr. Edwards Deming's Quality Principles. Designed to introduce teachers, administrators, school-board members, parents, and community and government leaders to quality assurance, the videotape uses on-site footage…

This introduction to the application of Total Quality Management (TQM) on college campuses first reviews the development and application of TQM principles in Japanese industries and recent implementation in industries and the Federal Government in the United States. Twelve principles of TQM are then identified: (1) a focus on quality; (2)…

Quality measures were originally developed for research aimed at describing the settings that children spend time in and identifying the characteristics of these environments that contribute to children's development. They were also developed to guide improvements in practice. Increasingly, however, measures of quality are being used for further…

This publication offers suggestions for improving management so that organizations, especially further education institutions, will be more effective. The conceptual bases for the book are three "tool chests": strategic thinking, speedy decision, and total quality improvement. Chapter 1 clarifies strategic planning and provides case…

This report briefly introduces the ideas of six influential individuals in the field of quality control, and relates these concepts to current educational innovations. Quality is defined by Philip B. Crosby as the result of a culture of relationships within an organization. W. Edwards Deming espouses intrinsic motivation for all employees,…

Proceeding from the premise that effective educational management requires effective information management, this paper identifies requirements to consider in designing student information systems, and describes how the Toronto Public Schools' system meets these requirements. In addition to examining the common characteristics of information…

This handbook contains a collection of 10 essays on practical skills needed by correspondence educators. The emphasis is on the "how to" of home study. The scope of the handbook includes coverage of the major aspects of providing instructional and administrative service to students, from how to organize the student services department to…

Based on a national survey of college managers, this book discusses how incorporation of colleges in England has changed working lives of middle and senior managers. Chapter 1 describes the context in which colleges have worked since 1993 and the research rationale and methodology. Chapter 2 analyzes how far senior and middle managers' leadership…

These two documents are designed to assist governing bodies of England's further education (FE) and land-based colleges self-assess their performance and identify ways of improving their performance. Each document contains a "healthcheck" that requires approximately 30 minutes to complete and that was developed in response to informative…

This document consists of three separately-published booklets all concerned with criteria for accreditation of educational institutions in New Zealand: (1) "Guidelines and Criteria for Registration of Private Training Establishments"; (2) "Guidelines and Criteria for Obtaining Ministerial Approval of Government Training…