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Matson, Lisa Dallape; Bonski, David J. – Online, 1997
By stressing the importance of either technology or librarianship, commentators on digital libraries have created a false dichotomy in the literature. This article describes the process of creating a digital library at the National Drug Intelligence Center (NDIC) that balances technological empowerment. Concludes that digital libraries need…
Descriptors: Conflict, Electronic Libraries, Empowerment, Information Technology
Peer reviewedHeckart, Ronald J. – College & Research Libraries, 1998
Argues that unless issues of machine help and human help are given explicit attention by the library profession, the disappearance of human help in patron assistance without input is likely. Discusses convergent commercial- and academic-sector trends, implications for the profession, and three policy alternatives. Presents a patron self-help…
Descriptors: Electronic Libraries, Helping Relationship, Library Policy, Library Science
Lankes, R. David, Ed.; McClure, Charles R., Ed.; Gross, Melissa, Ed.; Pomerantz, Jeffrey, Ed. – 2002
The chapters in this volume, originally presented at the Third Annual Virtual Reference Desk (VRD) conference, "Setting Standards and Making It Real," (Orlando, Florida, November 2001), were organized, revised, and updated to reflect current technology and practice. The VRD conference and the ideas in this book represent the cutting edge…
Descriptors: Conference Proceedings, Electronic Libraries, Information Science, Information Technology
