Stating that the trainer's ultimate goal is to help trainees make beneficial behavior changes on the job, the author presents models for trainers to use in teaching communication-skill formulas. She discusses three areas necessary for the successful application of communication skills: knowledge, practice, and valuing. (MF)

The author defines self-instruction as any training method in which the trainee has control over the pace and to some extent the conditions of his learning. He discusses requirements for application of self-instructional methods: knowledge component isolation, material relevance, adaptable entry point, knowledge transfer exercises, feedback…

One of a series of workplace education modules, this module includes activities and exercises for teaching communication skills in the workplace. First, introductory material reviews the goals of the module and defines three levels of difficulty of module activities (i.e., beginner, intermediate, and advanced). The importance of communication…