This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

This book highlights the importance of good financial and cost management in libraries and information centers to make best use of available resources, and illustrates how to maintain user services. The book applies current research and theory of financial management techniques to situations faced in libraries and information services. Eight…

This essay on the management of microcomputer use in organizations highlights problem areas associated with the central issue of control: acquisition of hardware and software, compatibility, security, data integrity, training, documentation, and the isolation factor. Establishment of a microcomputer information center for education, promotion,…

A review of the debate within the library profession concerning the changing role of libraries and fee based library services is followed by the presentation and discussion of an economic analysis of library services based on an indifference curve model. This model may be used to justify selected user fees. (CLB)

This manual is intended to help library staff maximize their work by providing information and references to many of the "frequently asked questions." There are two parts to the manual. The "Overview" is an introduction to school librarianship in Alaska that discusses putting school libraries in perspective; managing the school…

Describes changes in management structures on college campuses that have led to the emergence of the position of chief information officer (CIO) to improve information services. The merging of new information technologies with traditional resources is discussed, the responsibilities of CIOs are described, and possible future developments are…

Taking an international approach to reflect the growing number of one-person libraries (OPLs) worldwide, this handbook and directory for OPLs covers organizational culture, customer service, time management and planning, budgeting, accounting, technology, collection development, education, downsizing, outsourcing, and many other key management…

Planning for the Multitype Library Cooperative (MLC) is critical if it is to best assist the library community. Multitype Library Cooperatives are unique organizations in the library community that serve as the "libraries" library, providing various special services. This book is a companion volume and handbook to "Strategic Planning for Library…

Many librarians view procurement, with its myriad forms, procedures, and other organizational requirements, as a tedious or daunting challenge. This book simplifies the process, showing librarians how to successfully prepare a Request for Proposal (RFP) and make informed decisions when determining which vendors to use for purchasing library…

Explores issues associated with the imposition of fees on information obtained from sources made available by today's technology. Highlights include the commodification of information, economics of access to information, library costs and user fees, cost benefits of automation, financial support for automation, and implications for collection…

This book, while necessarily concerning itself with computer technology, approaches technology as a tool for providing public-service and helps librarians and others effectively manage public-access computers. The book is organized to progress from more technological to more managerial topics. The first chapter--which answers the question, "What…

It is argued that, with the emergence of new technologies, the traditional missions and "domains" of academic libraries and campus computing services need to be adjusted to support collaboration. Specific collaborative projects linked to strategic plans are recommended over forced mergers or overly ambitious multigoal projects. (MSE)

The Rutgers University Library's Annex, a compact library storage facility opened in 1982, is designed to house approximately one-half million volumes of varying sizes, including monographs, serials, and containerized items in permanent storage boxes. By using the high density, economical storage at the annex for little-used library materials,…

The need to approach library management from an entrepreneurial business perspective is vital, whether the information facility is in a corporate, academic, public or school setting. Although librarianship is not a business, library management must be driven by the same characteristics-- responsibility, performance, and control--as any other…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…