This edited volume sets out the current issues that face educational administrative processes and resources across the globe and provides implication-lead responses for how best to tackle new challenges that arise. Featuring contributions and perspectives from the UAE, Nigeria, Malaysia, Indonesia, Portugal, Spain, Iran and the United States, this…

Suggests a methodology, enterprise process engineering, for rethinking business processes and applying them to higher education, either across the institution or at the department level. Nine steps for ensuring a successful effort are presented, followed by a discussion of critical success factors and the benefits of this method. (Author/MSE)

The winner of the 1994 CAUSE Award for Exemplary Leadership and Information Technology Excellence offers his view of information technology, resources, and management. Engineering principles are applied to information technology issues, such as access versus security and client/server versus mainframe systems. College/university information…

An interview with Stephen C. Hall and Constance F. Towler of the Harvard University Office for Information Technology (Massachusetts) addresses issues in implementing management techniques to improve and maintain program quality. Topics include motivation, executive-level knowledge and support, specific changes made, and response and assistance…

The University of Pennsylvania's Wharton School introduced a "distributed" organization for managing computing support services. The hybrid structure combined elements of centralized computing and departmental computing by placing computing personnel in the departments, under central management. The program covers a wide range of support…

Before colleges and universities can take advantage of the full potential of information technology (IT) to improve administration, they must be able to measure its value and justify adoption. A "return on management" methodology links IT, managerial, and organizational performance to assess management value added, thus relative productivity, of…

Brigham Young University (Utah) has addressed the need for maintenance and support of distributed computing systems on campus by implementing a program patterned after a national business franchise, providing the support and training of a centralized administration but allowing each unit to operate much as an independent small business.…

The experience of Stanford University (California) in developing the institutional image it portrayed on the World Wide Web is discussed. Principles and practical suggestions for developing such an image through layout and content are offered, including a list of things not to do on a Web page. (MSE)

Reorganization of the information systems at Indiana University is chronicled and the role of computing services in linking all parts of the institution in support of both education and administration is discussed. Involvement of planning and policy groups in developing directions and initiatives is also outlined. (MSE)

At Eastern Washington University, strong executive leadership in a planning process incorporating a microcomputer-based model has begun to enable integration of campus planning and budgeting. The computer model offers departmental planners a sophisticated tool for analyzing alternative strategies over a number of years. (MSE)

In response to concerns about the cost of keeping up with individual desktop computing technology, several new solutions have emerged. Referred to as "thin clients," or network-centric computers, they include two types of desktop device: the network computer and the Windows terminal. Purchase cost, life span, support costs, and overall total cost…

Argues that the two best means for achieving diversity and leadership in college and university information management are affirmative action (defined as actively seeking out talent wherever it resides) and formal mentoring programs. Describes mentorship as an individual commitment to seeking out, identifying, and developing the leaders of the…

College presidents respond to an article by Richard Nolan challenging college and university presidents and chancellors to transform their campuses for survival and competitive advantage in the information age. Respondents include Richard D. Breslin, David M. Clarke, Joseph Cronin, Thomas Ehrlich, Donald N. Langenberg, Harold McAninch, and Donald…

The most critical challenge for higher education institutions in the near future will be to develop capacity for change, remove constraints to rapid response, remove unnecessary processes and administrative structures, question existing premises and arrangements, and challenge, excite, and empower all members of the academic community. (MSE)

A key issue in redesigning college and university business processes is whether new processes should be enabled by information systems that focus on them or share highly integrated data and common methods with older processes. An approach used at the University of Saskatchewan (Canada) that entailed reorganization, reorientation, and retooling is…