This third edition of a guide for translators contains more information than the second edition and looks at translation as a business as well as an occupation, focusing on marketing and quality control. It is designed for people with little or no practical experience with translation in a commercial environment. The 16 chapters examine these…

This article on the University of Michigan Information Technology (IT) Division's implementation of Total Quality Management (TQM) principles describes TQM premises, the implementation process, and initial effects (e.g., increased use of concepts of customer needs and quality indicators). The particular relevance of the TQM approach for IT…

An organizational development and quality enhancement effort at the University of Cincinnati (Ohio) incorporating characteristics of several popular quality management systems has produced unanticipated benefits in the administrative services and information technologies division: downsizing was less drastic than anticipated; innovative financing…

Examines issues in the management of information and support services for distance education, including identification of instructional objectives and strategies and desired outcomes; nature, scope, and locus of organizational responsibility; quality standards; competing service values; logistics of service provision; costs and benefits; and…

Outlines some of the issues and practices currently shared by higher education and health care industries, including public dissent, declining government support, shifting of the distribution of expenses, applicability of revenue-based budgeting, debate over cost and quality, merger trends, changing traditions, concern for development of a…

Colleges and universities have begun to benefit from advancing technology. Considering the problems higher education faces and the potential that enterprise-wide information access offers, institutional leaders must look ahead and decide where to invest in information technology support to achieve maximum benefits in quality improvement and cost…

An administrator of the United Kingdom's Open University and two cofounders of Western Governors University participate in a panel discussion of higher education in a global marketplace, the potential for new networked delivery strategies, the future of selective, conventional institutions and the traditional student experience, the influence of…

This report records the main themes of the discussions and recommendations made at a policy consultation on the Connexions Service. Section 1 examines the current use of information and communication technologies (ICT) in relation to relevant forms of personal information, advice, and guidance leading to personal development for young people aged…

This book contains 16 papers on learner support in distance education in an international context. The following papers are included: "Constructivism or Confucianism? We Have the Technology, Now What Shall We Do With It?" (Louise Aylward); "Exploring Informal Study Groups in a South African Teacher Education Programme" (Carol…