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American Library Association Video/Library Video Network, Towson, MD. – 1994
Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…
Descriptors: Empowerment, Innovation, Library Administration, Library Cooperation
Peer reviewedDiedrichs, Carol Pitts – Journal of Academic Librarianship, 1998
Discusses why innovation is important for technical services and lists requirements: the ability to envision the future, the use of intuitive thinking and creativity, and well-managed implementation. Examines systems for verification and delivery of bibliographic records (OCLCs Passport for Windows and PromptCat), and outsourcing and…
Descriptors: Bibliographic Records, Centralization, Delivery Systems, Innovation
