Description of a process for solving human performance problems focuses on the analysis phase, which examines information to determine causes and develops recommendations for solving the problems. Techniques used for gathering data are described, criteria for evaluating ideas are listed, and weighted scores for performance improvement ideas are…

First of a two-part report on a 1982 study by the staff of the Education and Work program at Northwest Regional Educational Laboratory (NWREL), this issue presents the preliminary findings from questionnaires (and telephone surveys) of 30 unemployed men and women. In order to determine how unemployment affects people, NWREL's study identified and…

This book uses poetry and essays to share how welfare reform has affected the lives of a group of female adult literacy students from western Massachusetts. After a brief explanation of the book's purpose, the women who presented their views in the book's poems and essays are profiled. Presented next are six poems that several of the women wrote…