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Peer reviewedDervin, Brenda; Dewdney, Patricia – RQ, 1986
Describes a strategy for query negotiation, based on a sense-making approach, which enables librarians to understand queries from users' viewpoint. The results of tests of the neutral questioning approach in workshops for librarians are discussed along with participating librarians' responses to this technique. (MBR)
Descriptors: Communication (Thought Transfer), Communication Skills, Evaluation, Information Seeking
