In a brief introduction, this article calls giving and receiving feedback one of the most important skills a manager can possess, defines feedback, provides examples of giving and receiving feedback, highlights the importance and benefits of good feedback, and directs the reader to nine selected feedback resources on the World Wide Web. The second…

The two modules in this packet provide information on planning for workplace success. The first module, "Planning MAS-107," contains seven units that cover introduction to planning, developing plans, setting goals, budgeting resources, scheduling, monitoring implementation, and how to make planning work. The module also includes a list of 18…

This document contains the instructional materials developed and presented in a 39-hour course for employees of an automotive assembly plant. The course is an introductory look at blueprint reading using blueprints similar to those used at the company. Worksheets and tests relating to the blueprints are included. The course covers an introduction,…

This guide contains all instructor materials and requirements for the National Highway Traffic Safety Administration (NHTSA), Emergency Medical Dispatch (EMD) National Standard Curriculum. It includes lesson plans, instructional aids, and tools and supporting information designed to elevate trained and experienced public safety telecommunicators…

Proposes four training steps: (1) management expresses commitment to system implementation, (2) organizational levels increase awareness, (3) managers/metric coordinators receive special training, and (4) staff receives implementation training. Discusses five program elements: awareness and metric update, international units system, functional…

This document contains three guides for facilitating the three workshops. The guides resulted from a project conducted in Pinellas County, Florida, Public Schools to produce a comprehensive, 18-hour training program and follow-up services for administrators, teachers, and tutors working with adults with learning disabilities (LD) in literacy…

This instructor's guide contains 11 lesson plans for inplant classes on workplace skills for employees in a cement plant. The 11 units cover the following topics: goals; interpreting memoranda; applying a standard set of work procedures; qualities of a safe worker; accident prevention; insurance forms; vocabulary development; inventory control…

This document contains the instructional materials developed and presented in workshops on conflict resolution at a regional hospital. The workshop covers analyzing conflict and conflict resolution strategies and their effects. The guide includes a workshop mission, overview, information sheets, work sheets, key questions and answers, and…

This document contains the instructional materials developed and presented in workshops on communications skills improvement at a regional hospital. The workshop was designed to help participants gain skills that enable them to do the following: (1) identify and overcome roadblocks to effective communication; (2) decode "hidden messages"; (3)…

This packet contains seven learning modules developed for use in Fieldcrest Cannon workplace literacy classes for dye tub operators. The modules cover the following topics: (1) communications 1; (2) communications 2; (3) general safety; (4) chemical safety; (5) calculator; (6) benefits; and (7) statistical process control. Modules consist of an…

This teaching unit was developed to be used in an 8- to 12-hour course to train trainers. The packet contains an instructor's manual and a resource guide designed to be used by instructors who have a background in education and who have had some experience as a trainer in business. The instructor's manual contains a script for the seminar,…

This self-instructional module, the tenth in a series of 16 on techniques for coordinating work experience programs, deals with establishing an advisory committee. Addressed in the module are the purposes of an advisory committee, establishing an advisory committee, and conducting an advisory committee meeting. Techniques for analyzing and…

This module is designed to assist instructors of prospective health services assistants to facilitate learning in health careers other than nursing. It may be used to provide classroom instruction, assist staff in providing on-the-job instruction, or provide selected units for independent study. The module is divided into seven units comprised of…

Developed for a workplace literacy program by educators from the Emily Griffith Opportunity School, this teacher's guide presents a 4-hour memo-writing workshop to introduce participants to the writing process. The guide is organized in two sections. The first section covers prewriting, freewriting, brainstorming, and clustering; the second…

This guide contains materials for a course in mathematical applications used by garment workers at the Apparel Group, Ltd. (ENRO). The course is designed to help employees understand the meaning of mathematical concepts, symbols, and functions; to acquire better mathematical skills, including fractions, percentages, and decimals; to develop…