This guide is based on findings of a year-long study undertaken by the Institute of Museum and Library Services (IMLS) to evaluate Institute-sponsored programs for youth aged 9-19 between 1998 and 2003, and discussion with the IMLS Youth Action Committee and practitioners about the kind of information needed for planning and implementing effective…

Describes strategies used by reference librarians to provide service to the developmentally disabled, including reference service to volunteer and professional service providers, specialized information networks, information and referral services, and key reference tools. Deinstitutionalization, normalization, the developmental model, and least…

Like the first two editions, this third edition is designed primarily to provide the beginning student of library and information science with an overview both of the concepts and processes behind today's reference services and of the most important sources consulted in answering common types of reference questions. The first 12 chapters deal with…

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Identifying and describing hundreds of the most valuable and up-to-date references for smaller libraries and media centers, this book can help librarians build better reference collections and answer everyday reference questions with confidence. Approximately 500 titles have been selected from "American Reference Books Annual" (Libraries…

Argues that as libraries adopt more technology, reference librarians must recognize diverse users and their needs, gauge user knowledge and connectivity, use technological terminology clearly, emphasize critical thinking, stress the existence of print sources, pursue innovative ways of doing reference, and learn new concepts. (PEN)

The presentation focuses on the status of disabled persons in the world, notes progress made in improved living conditions for the disabled, and considers implications for libraries serving disabled clients. Services currently offered in academic libraries are described, as are goals related to four aims specified by the United Nations during the…

Discusses the benefits of creating a collegial environment for library reference staff, highlighting application of the "Golden Rule," supervisor's role, policies and procedures, barriers to success (lack of communication, competitiveness, conflict, dictatorial supervisors, envy, burnout, lack of reward), collegial education and…

Discusses intangible and tangible benefits of scheduling technical services staff to assist at the reference desk: improved library service resulting from technical-services staff expertise, greater flexibility for reference desk staffing, enhanced bibliographic records for titles in the reference collection resulting in improved retrieval, and a…

This books deals with the logical intersection of technology and management in the context of libraries and other information centers. It is divided into the following sections: Effects of Technology on the Institution and its Management; Effects of Technology on Services and Users; and Special Issues in the Management of Technology. Chapters are…

Describes reference tools useful for helping library patrons locate educational films. A "Film Search Form" is described which is useful as an aid to systematic film searching. (LLS)

Summarizes the nature and status of videotex, and describes current applications by libraries and information centers, including community information dissemination and information retrieval from bibliographic databases. Prospective uses of videotex and library applications are discussed as well as problems to be overcome before effective videotex…

This directory provides information on the location and functioning of educational documentation and information services in Spain and Portugal in Europe, and in the 18 Spanish-speaking countries (Argentina, Bolivia, Colombia, Costa Rica, Cuba, Chile, Ecuador, El Salvader, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto…

Six myths regarding libraries are discussed: libraries are at center of intellectual life; book is sacred; libraries are responsive to information needs of various publics; objective evaluation is common decision-making practice; librarianship model fosters active client-oriented behaviors; library school education alone provides sufficient…

There is opportunity for service and profit to imaginative libraries organizing to provide new forms of knowledge. Librarians as entrepreneurs must learn venture management and finance. Available assistance includes growing entrepreneural understanding in large institutions; family and friends; private wealth-seeking investment; new business…