This position paper addresses general topics to be considered when organizing library software collections. Tasks involved in organizing and cataloging educational software collections are discussed, including arrangement/classification; the type of catalog; descriptions of the software; the general materials designator; storage requirements; and…

This Systems and Procedures Exchange Center (SPEC) kit, an update of a 1975 kit, considers trends in the development and use of goals and objectives statements in Association of Research Libraries (ARL) member institutions, as illustrated in documents received in response to an August 1979 SPEC survey. The kit comprises: documents on developing…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

In response to a May 1983 Association of Research Libraries (ARL) survey, 94 university library members (90% of this category of ARL membership) provided information and documents about current library branches, changes during the last 5 years, and current and planned automation activities. It was found that 63 respondents (68%) considered their…

Based partly on an online policy manual developed at the University of Houston, this policy statement for the Online Database Retrieval Service (ODRS) at Murray State University, Kentucky, provides guidelines for the librarian administering the service and for librarians conducting online searches. Eleven sections cover: (1) a statement of purpose…

This collection of statements of goals and objectives from member libraries of the Association of Research Libraries (ARL) contains: (1) sections from management review and analysis program reports from the University of Washington Libraries and the University of Rochester Library; (2) a detailed organization description from the Columbia…

This collection development policy provides a framework within which library faculty subject specialists at Western Washington University make library material acquisition decisions. The collection policies address aspects of collection scope and collection intensity, current needs and long-term goals of the university's academic program and…

Program presentations on issues related to the use of statistics by research libraries and business meeting minutes are combined in this report from the Association of Research Libraries (ARL). The full text is provided for the three papers on the program theme that were presented at the meeting: (1) "Information to Manage--The Economics of…

One section of a spring 1979 Systems and Procedures Exchange Center (SPEC) survey on communication in Association of Research Libraries (ARL) institutions examined how members exchange information with external groups including the university administration, faculty, users, support groups, other libraries, and the profession in general. According…

Following a statement of the purpose of the library, the Rules and Regulations include information on staff, hours, facilities, acquisitions, circulation, reserves, films and videotapes, database searches, interlibrary services, faculty and staff leaves, and penalties. Copies of the library's acquisitions and weeding policies and a statement of…

Intended for use by the head of reference and subject-area bibliographers at Penfield Library, this document provides guidelines for the selection and evaluation of titles for the 25,000 volume reference collection at this primarily undergraduate institution. The reference collection also supports the general information needs of both the college…

Of the 53 Association of Research Libraries (ARL) member institutions that responded to a 1980 Systems and Procedures Exchange Center (SPEC) call for Anglo American Cataloging Rules Second Edition (AACR 2) implementation studies, 37 had looked at the impact of the new code on library operations, while 16 indicated they had not done a formal study…

Published in response to requests for a permanent record of California's CALTAC (California Association of Library Trustees and Commissioners) WILL (Workshops in Library Leadership) program, an ongoing program funded by an LSCA (Library Services and Construction Act) grant from the California State Library, this report is a compilation of the…

Based on the comprehensive library self-study method developed by the Association of Research Libraries' (ARL) Office of Management Studies (OMS) and first used as the Management Review and Analysis Project (MRAP), this resource notebook presents surveys and diagnostic aids, OMS self-study reports, and ARL member library documents related to…

This document details 28 policies and 37 procedures of the online searching service at the Indiana State University (ISU), Cunningham Memorial Library. Sixteen forms used in various aspects of the process are also included. The policies include but are not limited to the following: (1) the Database Search Service organization; (2) Database Search…