This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…

Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…

Libraries are moving into an era that incorporates improvements of a library's existing databases, embraces the research results of the information-seeking process, and makes fundamental improvements by adding new databases such as WordFocus. These new systems should convert the frustrated user of today's online public access catalog (OPAC) into…

This book provides a broad, introductory overview of issues affecting the marketing of public library collections, with examples and research results from more than 200 libraries of all sizes. This new edition of the work updates and expands the original, referencing new studies (published since 1992), encompassing more of the literature from…

This book is a guide for librarians and media specialists who recognize the value of bilingual-bicultural education and are looking for ideas to develop library services for their Spanish-speaking patrons. Chapter one gives a brief history of Spanish-speaking people in the United States, as well as cultural characteristics, family role,…

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

Challenging popular prognostications and asserting that the complex mix of technologies projects suggests no clear path to the future, this book offers an alternative model to a simplistic digital future. The book is divided into four main parts. Chapters in the first part, "Being Analog," consider the need to get over the digital…

This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

The purpose of this long-range plan is to describe the status of library development in Wisconsin, the needs and problems of libraries, and the possible ways of meeting these needs over the next 5 years. The plan reflects reports submitted to the Division for Libraries and Community Learning staff, surveys, consultations with librarians and…

Two strategies used by the Stevens Institute of Technology (New Jersey) library to manage acquisition of periodicals are described. The first involved a study of circulation of existing titles to pare unused subscriptions, and a concurrent monitoring of faculty research productivity. The second was a shift in resources to electronic media and…

This manual is written for any library planning to introduce a new or replacement automated system. It focuses on planning for an integrated system that computerizes a multiplicity of library functions using one common database. This second edition contains a new section on the preparation of a technology strategic plan, a section on developing…

This book brings together the literature on information skills instruction with particular reference to models related to information seeking and the information search process, including representational, instructional/teaching, and facilitation models. Chapter 1 provides an overview of the development of the library curriculum as it has evolved…

This book, written by graduate students at the Catholic University (District of Columbia) School of Library and Information Science, examines current priorities, policies, and practices of public libraries. Following an introduction, "Reinventing Libraries: Responding to the Forces of Change" (Lisa Crisman), chapters include: (1) "A…