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Lipow, Anne Grodzins – 2002
This book is a practical guide to librarians and their administrators who are thinking about or in the early stages of providing virtual reference service. Part 1, "The Decision to Go Virtual," provides a context for thinking about virtual reference, including the benefits and problems, getting in the virtual frame of mind, and shopping…
Descriptors: Computer Mediated Communication, Electronic Libraries, Library Development, Library Policy
Thomsen, Elizabeth – 1999
This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…
Descriptors: Information Services, Information Technology, Librarians, Library Collections
Jones, Patrick; Shoemaker, Joel – 2001
This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…
Descriptors: Adolescents, Elementary Secondary Education, Information Services, Learning Resources Centers
