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Woodard, Beth S. – Reference Services Review, 1989
This annotated bibliography recommends 58 readings in 9 categories from the training literature for reference librarians: (1) overviews; (2) establishing an atmosphere to facilitate learning; (3) assessing needs; (4) defining competent performance; (5) writing training objectives; (6) selecting training methodologies; (7) maintaining skill levels;…
Descriptors: Annotated Bibliographies, Library Education, Library Personnel, Reference Services
Skekloff, Susan D. – 1987
This report describes a 1986 survey of procedures and priorities at Indiana University and Purdue University regional campus libraries designed to aid the librarians at the Walter E. Helmke Library at Indiana University-Purdue University, Fort Wayne, in re-evaluating various library procedures. Responses were received from nine of the 11 libraries…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Personnel
Perdue, Bob; Piotrowski, Chris – 1984
The results of a managerial rotation program in a medium-sized academic library reference department are presented. After meeting certain minimal eligibility requirements, librarians in this department take turns on a 2-year cycle serving as head of the department. This case study is used as a model to assess both the advantages and disadvantages…
Descriptors: Academic Libraries, Case Studies, Higher Education, Library Administration
Meola, Marc; Stormont, Sam – 2002
This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…
Descriptors: Computer Software Selection, Electronic Libraries, Internet, Library Personnel
Helms, Cynthia Mae; Nelson, Judith – 2001
This manual ensures that the personnel who work at the Information/Reference Desk of the James White Library, Andrews University carry out similar procedures regardless of their shift. It serves as an orientation tool and a reference guide, and gives procedures for dealing with patrons, answering reference questions, making the right referrals,…
Descriptors: Academic Libraries, Higher Education, Library Equipment, Library Personnel
Meeker, Robert B. – 1991
This manual presents the policies and procedures of the Reference Department of Chicago State University's Douglas Library. General information about the reference department's staffing, functions, and services is given in the first section. In the next nine sections information is provided about the following areas: scope and circulation period…
Descriptors: College Libraries, Employee Responsibility, Higher Education, Library Instruction

Horn, Judy – Microform Review, 1986
Proposes the integration of microforms with government publications as a logical administrative home for these two collections because of similarities in format, type of reference service and bibliographic access, and subject content. Staffing, level of service, equipment, and location and arrangement of the area for optimal public service are…
Descriptors: Academic Libraries, Government Publications, Higher Education, Integrated Activities

Hendley, Margaret – Canadian Library Journal, 1989
Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)
Descriptors: Communication Skills, Databases, Library Automation, Library Instruction
Sutton, Dave – 1995
This book is designed to help novices get started in providing services to patrons of their library. By separating professional tasks from others, an indication is made when expertise is needed above and beyond the use of common sense and natural organizational skills. The book covers the realm of a librarian's responsibilities, offering advice on…
Descriptors: Library Administration, Library Circulation, Library Collection Development, Library Personnel

St.-Jacques, Suzanne; Janke, Richard – Library Hi Tech, 1983
Presents results of survey of personnel allocation practices for online search services in 10 Canadian university libraries noting implications for remedies to problems at University of Ottawa. Assignment of searches on basis of subject specialization, training library technicians to run online searches, and end user searching are discussed. (EJS)
Descriptors: Academic Libraries, Foreign Countries, Higher Education, Library Personnel
Bombeld, Madeleine; Crowe, Kathryn Moore – 1991
The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their…
Descriptors: Academic Libraries, Higher Education, Information Seeking, Interlibrary Loans
Belz, James; And Others – 1984
Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Collection Development
Boadi, Benzies Y.; And Others – 1987
Developed with the support of the German Foundation for International Development (DSE) and the University of Botswana (Africa), this five-week "long vacation" training program includes four modules designed to provide refresher and in-service training for those library assistants who have work experience but have not been able to attend…
Descriptors: Cataloging, Developing Nations, Foreign Countries, Indexing
Dodd, Jane; And Others – 1985
This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…
Descriptors: Academic Libraries, Higher Education, Information Retrieval, Library Administration

Brown, Nancy A. – Canadian Library Journal, 1981
Discusses the effective use of stack space through weeding, storage, microfilm, and selection; study space based on student population; and service space by reorganization of staff, collections, and study space. Three references are noted. (CHC)
Descriptors: Academic Libraries, Library Administration, Library Automation, Library Collections