This Systems and Procedures Exchange Center (SPEC) kit, an update of a 1975 kit, considers trends in the development and use of goals and objectives statements in Association of Research Libraries (ARL) member institutions, as illustrated in documents received in response to an August 1979 SPEC survey. The kit comprises: documents on developing…

Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This collection of statements of goals and objectives from member libraries of the Association of Research Libraries (ARL) contains: (1) sections from management review and analysis program reports from the University of Washington Libraries and the University of Rochester Library; (2) a detailed organization description from the Columbia…

As suggested by a Colorado Academic Library Master Plan developed in 1982, a statewide conference that brought together academicians and librarians was held to explore the role of academic libraries in the information society. People came in teams of three from institutions and included library directors, academic vice presidents, and faculty…

This paper looks at how the goals for school library media programs are aligned with the goals of education in general and what this alignment means in terms of the allocation of resources. Citing the 1983 report, "A Nation at Risk," it argues that there may be a disparity between the actual value of the school library media program and…

Describes methods that can be used to encourage appropriate behavior in school libraries and media centers. Creating policy statements is discussed; differences between policy and procedures and rules are explained; reprimands and disciplinary measures are suggested; and sample statements of policy, student responsibilities, and media center…

This library instruction statement is designed to help the Northern Illinois University (NIU) Libraries meet the information needs of the students, faculty, and community. Objectives designed to reflect the general goals of the NIU library instruction program include increasing university and community awareness of the library as an educational,…

Presents the position of the American Association of School Librarians on the essential contribution of school library media programs to elementary education. Twelve principles that codify the role of school library media centers are given and 35 research studies supporting them are listed. (EM)

This paper reports a self-study undertaken at Cornell University's Albert R. Mann Library to explore appropriate public services for an agricultural research faculty. The study took place over a 22-month period and involved a literature review, development of a questionnaire, administration of the questionnaire, an experimental period of…