Presents a possible solution to the problems of cataloging and retrieval which arise when teachers wish to assemble relatively large collections of structured resource materials, to enable their students to choose widely divergent routes, as they plan their studies with the ultimate goal of satisfying fixed criterion tests. (Author/VT)

Student requests for online searching often show that faculty members have suggested inappropriate searches. A survey of faculty that examined their use of online searching in research and their communications to students about this research method is described, and ways in which librarians might improve the situation are suggested. The…

Discusses the theoretical foundations of the library media center in education and summarizes the results of a survey of secondary teachers and students at six francophone comprehensive high schools in the Montreal area that examined their use of and attitudes toward the library. Topics for further research are suggested. (CLB)

Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

The results of three surveys conducted in 1983--one of Texas Tech University students, one of the library staff, and one of faculty members--indicated that all three populations surveyed agreed that the library should provide bibliographic instruction for students. Preliminary profiles of user needs were developed on the basis of responses to the…

Discusses user satisfaction with remote access to online catalogs, categorizes the types of assistance remote users require, and considers the library's responsibility to these invisible users. An outline of suggestions for improving service to remote users is provided. (CLB)

Explains a multifaceted process for evaluating the operation of learning resource centers (LRCs). Identifies the underlying management principles critical to evaluation. Proposes self-evaluation by staff, evaluation by faculty, and student surveys as methods of LRC assessment. Includes sample evaluation instruments. (CBC)

National samples of the general public (n=1,001) and community opinion leaders (n=300) were asked to evaluate the importance to their communities of 10 different roles of the public library. Respondents evaluated each role in terms of its importance to their communities. Survey results indicate that the public library's roles to support the…