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Peer reviewedHernon, Peter – RQ, 1987
Identifies aspects of reference services amenable to evaluation, discusses the need for measures of service quality as well as quantity, presents modifications of current measures that meet this need, and stresses the importance of linking performance measures to library planning. (CLB)
Descriptors: Decision Making, Evaluation Utilization, Input Output Analysis, Library Planning
Peer reviewedHernon, Peter – Government Information Quarterly, 1986
Briefly describes fundamental problems with library reference service based on the findings of 20 separate studies using unobtrusive tests. An emphasis on quality of service, realistic goals, and effective managerial strategies are identified as possible resolutions of these problems. (CLB)
Descriptors: Academic Libraries, Depository Libraries, Evaluation Utilization, Government Publications
Download full textSmith, Mark; And Others – 1992
This manual is intended to help people working in local libraries collect and report statistics about what they do and complete the Texas State Library annual report form. Texas uses the annual reports to determine whether local libraries are eligible for membership in the Texas library system. Definitions and explanations are given for…
Descriptors: Accreditation (Institutions), Annual Reports, Data Collection, Eligibility
