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| Information Outlook | 1 |
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| Books | 2 |
| Reports - Descriptive | 2 |
| Guides - Non-Classroom | 1 |
| Journal Articles | 1 |
| Reports - Research | 1 |
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| Practitioners | 3 |
| Administrators | 2 |
| Media Staff | 2 |
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Dobson, Chris; Ernst, Carolyn – Information Outlook, 1999
Describes the special library's role in implementing ISO 9000 (i.e., a series of international quality-assurance standards developed by the International Organization of Standards). Topics discussed include document and data control, keeping the standards current, documentation of procedures, the ISO 9000 audit, and benefits for the library. (MES)
Descriptors: Audits (Verification), Business, Certification, Corporate Libraries
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Tait, Alan, Ed.; Mills, Roger, Ed. – 2003
This book contains 16 papers on learner support in distance education in an international context. The following papers are included: "Constructivism or Confucianism? We Have the Technology, Now What Shall We Do With It?" (Louise Aylward); "Exploring Informal Study Groups in a South African Teacher Education Programme" (Carol…
Descriptors: Adjustment (to Environment), Adult Education, Ancillary School Services, Change Strategies
