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Download full textSoete, George J. – 1998
This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…
Descriptors: Employment Practices, Information Services, Library Administration, Library Services
Shim, Wonsik "Jeff"; McClure, Charles R.; Fraser, Bruce T.; Bertot, John Carlo – 2001
This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…
Descriptors: Academic Libraries, Higher Education, Information Utilization, Internet
New York State Library, Albany. – 1988
This report provides data on the resources and expenditures of libraries in 160 state institutions in New York for the year 1985-86 and in 171 institutions for 1986-87. Six state departments are represented: Correctional Services, Education, Health, Mental Health, Youth, and the Office of Mental Retardation and Developmental Disabilities. Data…
Descriptors: Institutional Libraries, Library Expenditures, Library Materials, Library Services
Gorman, G. E. – 1999
Libraries and information agencies depend heavily on statistics to describe their services, evaluate their activities, and measure their performance. In the data gathering on which statistical analysis depends, there are always assumptions and uncontrolled variables that interfere with the purity and objectivity of the data, and therefore…
Descriptors: Data Collection, Foreign Countries, Information Management, Library Materials
Zweizig, Douglas L.; And Others – 1985
The result of a pilot study funded by the Library Services and Construction Act (LSCA), this document is both a report of a test of adaptations of "Output Measures for Public Libraries" for the measurement of children's services in Wisconsin public libraries, and a manual for children's librarians to use for future data collection. The…
Descriptors: Children, Library Services, Library Statistics, Measurement Techniques
Peer reviewedMcClure, Charles; And Others – Public Libraries, 1986
Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…
Descriptors: Guides, Input Output Analysis, Library Administration, Library Services
2002
The "American Library Directory[TM] 2002-2003," in two volumes, provides access to comparative data, additional resources, and sales prospects for the United States and Canadian library communities. Containing full profiles on public, academic, government, and special libraries, the totally updated 55th edition is organized by state and…
Descriptors: Academic Libraries, Directories, Government Libraries, Information Sources
Peer reviewedCyr, Helen W. – Catholic Library World, 1986
Addresses factors to be considered in selecting library audiovisual materials in a time of increasingly complex constraints and operations. Suggestions offered include learning how to dig out facts that count, using unorthodox resources for evaluation, updating selection policy, and employing statistical and other measures to analyze patrons and…
Descriptors: Library Collection Development, Library Collections, Library Material Selection, Library Services
Peer reviewedStieg, Margaret – Top of the News, 1986
Service to young adults in German public libraries expanded under the Nazis because of their idealization of youth. The elaborate structure created to propagate Nazi views determined the types of books and services available. Progress resulted from the accommodation to a totalitarian creed that was essentially evil. (EM)
Descriptors: Adolescent Literature, Adolescents, Censorship, Foreign Countries
Kemp, Jane, Comp.; Witschi, Laura, Comp. – 1997
This College Library Information Packet (CLIP) Notes provides information on displays and exhibits in small college and university libraries. Displays and exhibits have long been an accepted yet under-documented are of library work. This survey presents a collection of data and supporting documents about current display and exhibit practices in…
Descriptors: Academic Libraries, Exhibits, Higher Education, Instructional Materials
Illinois Univ., Champaign. Graduate School of Library Science. – 1990
This report presents statistical pictures of Illinois Public Libraries during the fiscal year 1988-1989. The information comes primarily from the Illinois Public Library Annual Report forms. In addition, text has been included that describes how a library or library system can utilize these statistics. Three sections divide the publication.…
Descriptors: Budgets, Financial Policy, Library Materials, Library Networks
Texas State Library, Austin. Dept. of Library Development. – 1987
Information presented in this report is taken from the 1986 Annual Report/System Membership Applications submitted by public libraries in Texas. The report is divided into five sections which contain: (1) general information, including listings of the Texas State Library governing or advisory committees; the Texas State Library Administrative…
Descriptors: Depository Libraries, Financial Support, Library Collections, Library Expenditures
Michigan Library, Lansing. – 1986
The first of the two reports presented here begins by listing the members and alternate members of the Michigan State Legislature; members of the Library of Michigan Board of Trustees; and Library of Michigan officials. A directory of the state's 16 public library cooperatives is also provided, together with maps showing their geographic…
Descriptors: Annual Reports, Blindness, Library Administration, Library Cooperation
State Univ. of New York, Buffalo. Univ. Libraries. – 1991
A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…
Descriptors: College Libraries, Higher Education, Library Personnel, Library Services
Vasi, John – 1989
A Systems and Procedures Exchange Center (SPEC) survey conducted in 1986 investigated the collection and use of management statistics in Association of Research Libraries (ARL) member libraries, and SPEC Kit #134 (May 1987) summarized the kinds of statistics collected and the reasons given by the 91 respondents for collecting them. This more…
Descriptors: Academic Libraries, Cost Effectiveness, Data Analysis, Higher Education
