Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…

This analysis of the circulation records of books added to a psychiatric library from July 1983 through May 1985 reports the total number of books circulated, their number and percentage in specific subject areas, missing titles, and usage by in-house and off-site borrowers. Implications for future collection development are explained. (Author/EM)

Describes steps taken to improve usage of a public library young adult collection: (1) a survey of students' reading interests and needs; (2) analysis of the collection; (3) comparison of survey results with the collection; and (4) selection of additional titles. An annotated bibliography, the questionnaire, and survey results are appended. (11…

This article presents results of a survey of 100 U.S. libraries focusing on their audio and video collections. Discussion covers genre or type of video collected, popular feature video titles, nonfeature films, nationwide jobbers and wholesalers and local distributors of audios and videos, and popular audiocassettes (how-to, motivational tapes).…

Three articles on preservation present a theoretical framework for making preservation selection decisions by Atkinson, comments on Atkinson's concepts and possible mechanisms for identifying collections for top priority in microfilming by Child, and results of a Research Libraries Group study of the costs of preservation microfilming by McClung .…

This manual contains information on understanding the nature of young adults and developing a young adult service philosophy for a library. Ideas are provided for programs, activities, and workshops; and ready-to-use book talks and publicity materials are included, along with bibliographies for young adult collection development. The introductory…

A study of the collection of college catalogs at a medium-sized university library found that they are used by many types of clients in addition to undergraduates; users need a current, comprehensive collection and are not bothered by a lack of shelf order; use is enough to justify the collection. (Author/EM)

Reports on output measures that can give children's librarians additional information to better control collections and make better selection and weeding decisions. Statistical comparisons utilizing circulation data (comparing circulation year to year, circulation to patrons served, circulation to number of materials owned) and availability of…

Reports results of survey investigating aspects of weeding of materials in reference collections at 377 U.S. colleges and universities: existence of written policy or unwritten weeding practice; extent of weeding; frequency; what happens to discards; effect of shelf space, staff time, and use of materials on weeding decisions. (5 references) (EJS)

This narrative description summarizes the planning and implementation of a periodical use survey conducted during fall 1985 and spring 1986 to determine who uses the Fitchburg State College Library periodical holdings and which periodicals are used. Relevant literature is discussed, the purpose of the survey is explained, and survey procedures are…

Describes survey of 500 academic business libraries undertaken to gather information on practices in acquisition, use, retention, and storage of domestic and foreign corporate annual reports, and policies related to their circulation and cataloging. Options for libraries collecting these materials are proposed. Institutions in subset are listed.…

This study was conducted to field-test collection mapping as an evaluation technique, to determine collection standards against which individual schools could compare themselves, and to compare the collections in schools to nationally-recommended lists published by Brodart and Wilson. Questionnaires were sent to 120 library media specialists in…

Describes a survey that examined the effects of increasing serial subscription costs on American and Canadian research libraries. Strategies adopted by libraries are described, including faculty and campus involvement, retrenchment, long range planning, and shared resources. Relationships with publishers and the possible impact of electronic…

Second survey report (first was published October 1983) presents information on expenditures in library media centers for resources and audiovisual equipment, condition of collections and patterns in collection development, staffing and educational background of head library media specialist, and patterns of use of microcomputers by students and…

Based on responses of 53 Association of Research Libraries (ARL) member libraries to a 1986 Systems and Procedures Exchange Center (SPEC) survey, this kit examines the changes in the organization and staffing of the collection development function in ARL libraries over the past 3 to 4 years. A concise summary discusses survey results, which…