Training in human relations will help managers improve productivity of employees, according to the author, who reviews numerous suggestions and plans for improving production and then proposes several techniques for trainers to use in training supervisors and managers. (MF)

Conflict is inevitable when people work together because they have different points of view, values, and ways of working. Resolving conflicts can be extremely difficult because of these differences. This short guidebook addresses ways successful leaders can work to manage conflict in the workplace, in particular conflict with people who report to…

This report consists of two main sections. The first presents a theory about how supervisors decide on the causes of a subordinate's poor performance and what they do about it. A two-stage process is suggested. The first stage involves the supervisor making attributions about the causes of the poor performance. This stage requires processing an…

This guide, which was developed during the B-WEST (Building Workers Entering Skilled Trades) project, includes materials for use in training and providing on-site consultations to contractors, managers, supervisors, office/technical staff, and others in two areas: diversity in the workplace and sexual harassment in the workplace. Part 1, which…

Materials used by the director of a project designed to assist key personnel in businesses, industries, and agencies with the educational counseling of their employees are presented. The objectives of the project, "Training Mentors as Educational Advisors of Adult Learners," were to: (1) provide two training sessions in educational…

This booklet is intended to assist managers at all levels and in all types of firms in coaching employees of two types: those with managerial responsibilities or those being developed as managers. The principles and approaches described, however, are applicable to all levels of employees. Discussed in the individual sections of the guide are the…

A literature review, intended to help in the development and assessment of effective manager training programs, explored development of conflict management research with respect to managers and their subordinates and examined individual, interpersonal, and organizational factors that affect the management of conflict. Although limited in scope,…

This revised handbook on the theory and practice of human resources management and development (HRM/D) focuses on people management and the personnel development processes. The book's 18 parts and 102 chapters by 107 contributors provide authoritative and comprehensive information on every aspect of modern HRM/D. Part 1 provides an overview of…

In 1990, a study was conducted to holistically evaluate the activities of the Employee Development Program at Paradise Valley Community College (PVCC) and to determine if employee groups differed significantly in their evaluations of the effectiveness of the activities. Of the 114 full- and part-time board-approved employees of PVCC, 86 (75%)…

This workshop presenter's guide is intended for use by administrators in training one another in the Project Leadership program developed by the Association of California School Administrators (ACSA). The purpose of this particular guide is to train administrators to interpret common contract provisions that affect management's decision-making…