When the Smithsonian Institution recently acquired a new financial management system, the concept of prototyping was used throughout the process, but in a broader sense than in software development. It was used to refine requirements, establish software management techniques, test a logistical system, and implement and apply the package. (MSE)

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

Increases in the availability of technology, the range of content software, and curriculum via the Internet have placed countless options in the hands of teachers. Similarly, increasing accountability has placed added pressure on teachers to meet stated objectives and ensure student performance. How can teachers optimize available technologies and…