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Miller, Timothy D. – New Directions for Higher Education, 1994
This article describes the cost-of-quality model used at El Camino College (California), which formally measures the costs associated with process improvement activities. A case study illustrates use of the model in evaluating a new process for reimbursing faculty and staff attending conferences. (DB)
Descriptors: Cost Effectiveness, Efficiency, Evaluation Methods, Formative Evaluation
English, Fenwick W.; Hill, John C. – 1994
To design a school where all children succeed means creating a place that puts learning, rather than competition, at the heart of the process. This book does not propose Total Quality Management (TQM) as the cure for improving performance of U.S. schools, but rather argues that schools as a place and name should be replaced with the term…
Descriptors: Curriculum Design, Educational Assessment, Educational Change, Educational Planning
Losak, John; Scigliano, John – 1994
This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for…
Descriptors: College Administration, Decision Making, Higher Education, Institutional Administration
Loehr, Peter – 1994
This paper presents W. Edwards Deming's 14 management points, 7 deadly diseases, and 4 obstacles that thwart productivity, and discusses how these principles relate to teaching and learning. Application of these principles is expected to increase the quality of learning in classrooms from kindergarten through graduate level. Examples of the…
Descriptors: Educational Improvement, Educational Principles, Educational Quality, Elementary Secondary Education
Thor, Linda M. – 1994
This paper reviews the application of Total Quality Management (TQM) to learning and suggests where continuous quality improvement in education may lead in the future. Several issues in the application of TQM are discussed, including: the need for active participation and full support of faculty and staff, active and creative involvement of…
Descriptors: College Instruction, Educational Improvement, Educational Principles, Futures (of Society)
Downey, Carolyn J.; And Others – 1994
Attempts to implement W. Edwards Deming's Total Quality Management (TQM) principles in education and transform school systems into world-class, quality learning environments have proved somewhat disappointing. This book asserts that educators need a way to translate the ideas about corporate quality for adaptation and use in schools. The…
Descriptors: Educational Change, Educational Quality, Elementary Secondary Education, Institutional Mission

Gappa, Judith M. – New Directions for Institutional Research, 1993
Three models for college and university decision-making about scarce resources are outlined: (1) shared governance, (2) corporate management, and (3) total quality management. Two underlying principles of all the models are, first, that faculty are the heart of the institution and, second, that successful institutions are governed through the…
Descriptors: Administrator Role, Business Administration, College Administration, Governance

Dougherty, Jennifer Dowling; And Others – 1994
Business process redesign (BPR) is a multifunctional, interdisciplinary, and strategic business improvement methodology designed to improve service, costs, and quality. This book provides a conceptual framework for institutions of higher education to shape such an improvement effort including examples of BPR activities and tools. Chapter 1…
Descriptors: Business Administration, Change Strategies, College Administration, Costs
Cornesky, Robert A.; McCool, Samuel A. – 1994
This book describes the steps and tools of Total Quality Management (TQM) and their use in the academic units of colleges and universities for Total Quality Improvement (TQI), illustrated by a case study from the School of Arts & Sciences at a state university. Section 1 explains how to: (1) identify problems contributing to non-value-added…
Descriptors: Case Studies, College Administration, Colleges, Diagrams
Lovrinic, Joseph G.; And Others – Business Officer, 1993
Indiana University-Purdue University Indianapolis developed an economic model for resource allocation in its dental school and undergraduate business administration program, using responsibility centered management and total quality management techniques. The evolution, design, results, and limitations of the model are discussed. (MSE)
Descriptors: Business Administration Education, Case Studies, College Administration, College Planning
Brogan, Bernard R. – 1993
A model for preparing teachers to teach successfully in a performance-based educational environment using Total Quality Management principles is called Total Quality Performance (TQP). On the TQP model everyone is involved in a process of continuous improvement toward the achievement of performance outcomes that are clearly defined and consistent…
Descriptors: Change Strategies, Educational Change, Elementary Secondary Education, Higher Education
Further Education Unit, London (England). – 1991
This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and…
Descriptors: Accountability, College Administration, Continuing Education, Curriculum Evaluation
Beck, Mark W. – Business Officer, 1994
The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…
Descriptors: Business Administration, College Administration, Comparative Analysis, Cultural Differences
Latta, Raymond F.; Downey, Carolyn J. – 1994
This book presents a wide array of sophisticated problem-solving tools and shows how to use them in a humanizing way that involves all stakeholders in the process. Chapter 1 develops the rationale for educational stakeholders to consider quality tools. Chapter 2 highlights three quality group-process tools--brainstorming, the nominal group…
Descriptors: Brainstorming, Diagrams, Educational Planning, Elementary Secondary Education
New York Association of Training and Employment Professionals, Albany. – 2001
This document presents a toolkit to assist staff involved in the design and development of New York's one-stop system. Section 1 describes the preplanning issues to be addressed and the intended outcomes that serve as the framework for creation of the customer flow toolkit. Section 2 outlines the following strategies to assist in designing local…
Descriptors: Agency Cooperation, Assessment Centers (Personnel), Caseworker Approach, Coordination
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