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Download full textHayden, Sandra R – 1997
This document analyzes the responses to a survey conducted in 1997 on the role of the Ombuds Office in higher education, and also considers the characteristics of professional neutrality needed for successful conflict resolution. Of 178 institutions surveyed, 109 responses include 54 institutions with ombudsmen, 7 without such a position but with…
Descriptors: Administration, Advocacy, Arbitration, College Faculty
Office of Student Financial Assistance (ED), Washington, DC. – 1999
This report examines issues relevant to establishing an Office of Student Financial Assistance (OSFA) ombudsman office within the Department of Education. The OSFA ombudsman office came out of the need to improve student lending program services and to mitigate the impact of loan default on students. It was determined that students involved in…
Descriptors: College Students, Educational Finance, Federal Programs, Financial Services
