At Indiana University, budget problems and the information explosion led to a project, financed by a computer company, integrating information technology (IT) into administrative functions. The administrative workstation project increased IT knowledge and use by key administrators, resulting in greater productivity and creativity, improved…

The experiences of the University of Richmond and others institutions indicate that incentives, direct and tangible or indirect and intangible, reflecting the realities of academic life enhance opportunities for initiative and collegiality. (MSE)

In a broad institutional planning exercise, Ramapo College (New Jersey) used charts to analyze the state of the college and brought in a theater and set designer to help assess the institutional context for its work. The technique has been used to explore organizational patterns in staff utilization, curriculum design and organization, space…

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

The context of and the participatory strategic planning process at the University of Texas, El Paso, from 1993 to 1996 is described. The internal and external factors that influence the intensive interactive process are reviewed; the university's conceptual framework for strategic planning is described; and the role of the university's planning…

A program of small foundation grants and a broad definition of the kinds of excellence to be supported by the institution combined to create faculty commitment to professional development at the College of Charleston since 1976. (MSE)

A Vanderbilt University (Tennessee) program designed to instill workplace values in the institution's business and finance areas is described. Program elements include a focus on the values of a specific work group, acknowledgment of the relationship between work performance and institutional success, and recognition of the good work of…

Colleges and universities should place less emphasis on the leadership of one or a few individual administrators and concentrate on creating a culture of leadership that will empower all members of the institution. The human resource development program at Boston College (Massachusetts) exemplifies the dynamic possibilities of leadership…

The University of California at Los Angeles has implemented an innovative computing system based on radical postaudit and distributed security concepts. Rather than automate standard manual processes, the university decided to eliminate all preapproval processes and decentralize access controls. Results include significant cost savings, faster…

Programs for faculty and teaching assistants at eight universities were designed to address the instructional needs of increasingly diverse student populations. Common elements of success included institutional commitment, administrative support, faculty involvement, active learning strategies, facilitator training, and evaluation. The programs…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

A Ball State University (Indiana) program to strengthen student retention involves a Freshman-Year Experience Committee of 40 professionals representing key units in academic and student affairs who collaborate to respond to the needs of first-year students. The committee has designed policies for freshman dismissal and midterm evaluation that are…

At McGill University (Canada), rather than implement a costly, high-tech contingency and disaster recovery plan for information services, planners focused on risk assessment and avoidance for central and departmental information systems. Actions included better backups, less dependence on key individuals, and an institutional awareness campaign.…

The process of reengineering the administrative information system at the University of Idaho required careful planning, development of a set of philosophies, and several strategies for ensuring success. The latter included a humorous symbol (a jitter bug) to express concern, improved institutional communications, and a focus on logistical issues.…

The experience of Dartmouth College (New Hampshire) in developing a campuswide information system to enhance the computing culture is discussed, focusing on four elements: the philosophy of computing as a public utility; investment in physical network infrastructure; standardization of workstations; and development of content-neutral network…