This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

This guide is designed to assist administrators of human service agencies in developing and implementing driver selection and training programs. Examined in the first half of the guide are the following aspects of designing a transportation training delivery system: understanding the training mission, identifying the program target group, training…